CLC

Contact Us

Use this form to contact us or tell us what you think.

Feedback and complaints

We value your feedback because it helps us to stay in touch with your needs and to improve the way we work with you.

If you are pleased with us please let us know so that we can recognise and continue to do good work that you value.

If you are dissatisfied please let us know so we can resolve the problem.

Find out more about our commitment to serve you better by reading our service charter.

We recommend that you first try to resolve the issue with the person you have been dealing with and speak with their manager if you are not satisfied.

If your complaint is still not resolved you can:

  • ask a staff member at any of our offices to record your complaint
  • send a letter to:

Central Land Council
PO Box 3321
Alice Springs NT 0871

You can help us respond quickly and effectively to your complaint by:

  • including as much specific detail about your situation as you can (details of any correspondence, phone calls or other discussions you have had with staff about the problem you want fixed, relevant documents or photos)
  • considering what you want us to do to fix the problem
  • telling us if you need help to lodge your complaint or provide other feedback, for example an interpreter or someone you want to speak on your behalf
  • treating our staff with courtesy and respect, as they will treat you
  • considering if your complaint relates to a dispute about land

We will not respond to messages which are abusive or clearly intended to intimidate.

Disputes about land

Although some disputes in our region have a link with land, some disputes are between family members about housing. The CLC can try to assist but these types of disputes are best handled by specialist family mediators.

We have statutory functions under section 25 of the Aboriginal Land Rights Act and section 203BF of the Native Title Act to help resolve disputes about land or to assist in promoting agreement about making native title applications or ownership of land.

Disputes about land can involve Aboriginal people, land trusts and corporations and other incorporated Aboriginal groups. A dispute could be about an entitlement to receive a benefit related to the use of Aboriginal land.

Our dispute management framework outlines how we deal with disputes, including those about land.

How we handle your complaint or feedback

We will always respond as quickly as possible to your complaint.

We will let you know if we can resolve a complaint directly, or whether we need more time to investigate the issue. Sometimes we may need to speak to staff who are out bush or away from the office for some time.

We will let you know within 10 days that we have received your contact.
If the matter is complex, we may take several weeks to give you an answer.

We will keep you informed of the progress of your complaint.

If your complaint cannot be resolved

You can ask us for a review of a decision.

Where we are unable to resolve a complaint to your satisfaction, we will explain why and let you know what other options you have.

If you have been unable to resolve a complaint with us you may wish to contact the National Indigenous Australians Agency.

The NIAA deals with complaints about commonwealth corporate entities such as the Northern Territory land councils but not with disputes about land.

Call the NIAA on (02) 6152 3050, email complaints@niaa.gov.au or send a letter to

Complaints
National Indigenous Australians Agency
PO Box 2191
Canberra ACT 2600